Frequently Asked Questions
Everything you need to know about shopping sustainably with Tentree.
How does the '10 trees planted' program work?
For every item purchased, we plant ten trees in partnership with charitable organizations around the world. Each garment comes with a unique tag that allows you to track where your trees are being planted.
What sustainable materials do you use in your clothing?
We prioritize the planet by using organic cotton, recycled polyester, TENCEL lyocell, and hemp. These materials reduce water usage, eliminate toxic pesticides, and lower our overall carbon footprint.
How long does shipping take?
Standard shipping typically takes 5-10 business days. Please note that we utilize eco-friendly shipping routes whenever possible to minimize emissions, which may occasionally result in slightly longer transit times.
What is your return policy?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. To reduce waste, we encourage customers to consult our size guides before purchasing to minimize the need for return shipping.
Are your manufacturing facilities ethical?
Yes, we only partner with factories that ensure fair wages, safe working conditions, and respect for human rights. We hold all our suppliers to a strict Code of Conduct and perform regular third-party audits.
How should I care for my Tentree garments?
To extend the life of your clothes and the planet, we recommend washing in cold water and hanging to dry. This prevents fiber degradation and reduces the energy consumption associated with machine drying.